What happens if my holiday is cancelled due to Covid:
- Our ‘no-quibble’ Covid-19 cancellation policy means that if we have to postpone the retreat due to the pandemic, then we will offer you the opportunity to move the date of your booking to 2022 free of charge or you will receive a refund in full.
What happens if I have to cancel my holiday due to illness?
- Our usual cancellation policy would apply, see Terms We recommend that you take out travel insurance with enhanced (or add-on) coronavirus cover (e.g.the Post Office offers Travel Insurance with Covid-19 cover as do Portugal Travel Insurance). Alternatively, your insurer should be able to upgrade your policy.
I’ll be vaccinated by November, will you put a policy in place that requires everyone to be vaccinated?
– This will depend on UK and Portuguese government policy nearer the time. It’s possible that airlines will require passengers to be tested prior to departure and/or present a certificate of vaccination.
If entering Portugal or returning to the UK requires a quarantine period, I would not want to travel. Would you refund me in this instance?
- If the Portuguese or UK governments were to introduce lengthy quarantine periods that affected our Winter season in Portugal, then it is unlikely that we would be able to run the retreat. Then our Covid-19 cancellation policy applies.
Terms & Conditions
Rest assured: if the retreat is postponed due to Covid-19 you will be offered the opportunity to move your retreat free of charge to another date or you will receive a refund in full.
If you experience Covid-19 symptoms prior to departure from the UK, please call us immediately to rearrange your booking.
Should you experience symptoms after arrival in the Algarve, you will need to get tested and self-isolate at an alternative location after the retreat end date at your own cost.
Please observe the venue’s hygiene measures that have been put in place for your health and safety.
Secure your retreat place with a 50% deposit per person or payment in full.
Your deposit will be refunded to you if you cancel in writing within seven days of your booking.
The balance for your holiday will be required eight weeks before departure.
More than eight weeks before the retreat start, the 50% deposit is forfeited.
Less than eight weeks before the retreat start, the following percentage of the total fee is retained or payable, even if the balance remains outstanding:
4 – 8 weeks: 40%
2 – 4 weeks: 60%
1 – 2 weeks: 75%
Less than one week and on or after arrival: 100% of the retreat fee retained or payable.
In many cases, cancellation fees are covered by insurance. Notification of the cancellation of your holiday must be made in writing.
Transferring retreat places:
Subject to availability, you may transfer your booking to another retreat within 12 months of the booked retreat.
It’s best to book your flights through ATOL bonded companies. Anna Wille LoveLiveLead does not accept responsibility for costs incurred due to delay or cancellation of these flights, or loss of/damage to baggage, and we cannot refund fees.
Weather conditions, low bookings, maintenance work, mechanical faults, civil unrest or other situations outside of our control may mean that some amenities or extras described become temporarily or permanently unavailable. We reserve the right to make changes to our programme and/or facilitators.
Please see Covid policy above. Aside from that, we do not accept liability for any costs incurred as a result of any of the following: cancellations, delays or changes caused by war, threat of war, closure of airports, civil strife, industrial action, natural disaster, technical problems with transport, or other events beyond our control including those mentioned in the preceding paragraph; participants’ medical or psychiatric conditions which may develop during or subsequent to the retreat; loss of, or damage to, personal property of participants.
Please Note: The retreat does not provide individual therapy, and is not suitable for people who cannot take responsibility for themselves.